Refund & Cancellation Policy

1. Free Trial

• If a free trial is offered, you may use the service during the stated trial period without charge unless otherwise specified at signup.
• If payment information is required for a trial, you will be informed before any charge is made.
• You may cancel before the trial ends to avoid future subscription charges.

2. Subscription Billing

• AI Zappify subscriptions are billed according to the plan and billing frequency selected during checkout.
• Subscription fees may be charged on a recurring basis until the subscription is cancelled.
• Customers are responsible for reviewing the selected plan, price, billing frequency, and renewal terms before completing payment.

3. Cancellation

You may cancel your subscription at any time by contacting our support team or through your account settings, if available.

After cancellation:

• Future recurring charges will stop after the cancellation becomes effective.
• You may continue using the service until the end of your current paid billing period, unless otherwise stated.
• Cancellation does not automatically create a refund for payments already processed.

To request cancellation, contact:

Email: hello@zappify.io

4. Refund Eligibility

Refund requests are reviewed on a case-by-case basis.

A refund may be considered in situations such as:

• duplicate charges;
• incorrect billing caused by a technical error;
• charges made after a properly submitted cancellation request;
• inability to access a paid service due to a verified system issue attributable to Zappify.io;
• other circumstances approved by our support team.

Refunds are not guaranteed simply because a customer changes their mind after a billing period has started.

5. Non-Refundable Situations

Unless otherwise required by applicable law or approved by Zappify.io, refunds may not be provided for:

• partially used subscription periods;
• failure to use the service after purchase;
• cancellation after a recurring payment has already been processed;
• customer errors when selecting a plan or service;
• completed digital services or work already delivered;
• setup, implementation, customization, or onboarding work that has already started.

6. One-Time Services and Setup Fees

• Payments for one-time services, implementation, setup, customization, website work, automation services, or other professional services may be subject to separate project terms.
• Once work has started, setup and service fees may be partially or fully non-refundable depending on the work already completed.
• Any specific refund terms stated in a proposal, invoice, agreement, or service order will apply to that purchase.

7. Duplicate or Incorrect Payments

If you believe you were charged more than once or charged an incorrect amount, contact us as soon as possible.

Please provide:

• your name;
• account email;
• transaction date;
• payment amount; and
• transaction or invoice reference, if available.

Once verified, any approved correction or refund will be processed through the applicable payment method.

8. Refund Processing

• Approved refunds will generally be returned through the original payment method whenever supported by our payment provider.
• Processing time may vary depending on the payment method, issuing bank, card provider, e-wallet, or payment processor.
• Once a refund has been submitted, the time required for the funds to appear in your account may be outside Zappify.io's control.

9. Failed Payments

• If a subscription payment fails, access to some or all paid services may be suspended until payment is successfully completed.
• We may attempt to notify you or retry the payment where supported.

10. Chargebacks and Payment Disputes

• If you believe there is an issue with a payment, we encourage you to contact us first so we can investigate and attempt to resolve the issue.
• Submitting a payment dispute or chargeback does not automatically guarantee a refund.
• We may provide relevant transaction, service, communication, and account records to the payment processor or financial institution when responding to a dispute.

11. How to Request a Refund or Cancellation

To request a cancellation or refund, contact:

Please include the email address associated with your account and relevant payment details so we can review your request.

12. Policy Changes

• Zappify.io may update this Refund & Cancellation Policy from time to time.
• Any changes will be published on this page with an updated effective date.
• Continued use of the service after an updated policy becomes effective constitutes acceptance of the revised terms, where permitted by applicable law.